Standard
Procedures
for Contacting
the
Big Dogs Home Office
One of the things that we are most
proud of about the Big Dogs program is our accessibility.
We are one of the VERY few companies
doing business on the Internet which gives, EVEN ON OUR INITIAL
SALES PAGE, complete contact information, including our email
address, our phone number, and even our physical street address!
This gives the Big Dogs program considerable credibility, of course,
and this factor alone results in a lot more sales for YOU, our
Affiliate.
However, this accessibility has a
downside...
As you can imagine, BECAUSE of our
very accessibility, we receive a LOT of messages. On some
days, our flow of emails alone easily exceeds 1,000 or more!
Unfortunately, there are a lot of people that attempt to take
advantage of our accessibility.....
For example, because of how well
known the Big Dogs program is, we are BOMBARDED with
"offers" from everything from the latest chain letter
schemes to adult websites - from people who have never even
purchased the "Secrets of the Big Dogs" ebook!
Then there are those individuals who
will NEVER join ANY program on the Internet, but delight in sending
us emails like, "Before I give you my $19.95, PROVE to me
why I should buy your book."
So our accessibility is what you
might call a "two-edged-sword."
Now, to be able to offer our
Affiliates the attention THEY deserve, it is necessary to operate
under a VERY STRICT "S.O.P"...
"STANDARD
OPERATING
PROCEDURE"
Therefore, when contacting Home
Office, please use the procedures below to the letter. This
will insure that you receive the BEST and the FASTEST service
possible.
I.
Contacting Home Office by Email:
The Big Dogs Home Office has ONE main
email address.....
Stan@BigDogSecrets.com
a.
When submitting an email, please allow one to two business
days for a reply.
b.
NEVER send us an email with an attachment! To avoid
even a remote chance of our system becoming infected with a virus,
our office policy is to NEVER open an email with an attachment -
such emails are AUTOMATICALLY deleted.
c.
MAKE SURE before you send your email that it has a SUBJECT
LINE.
Incoming
emails are transmitted to the appropriate service person BASED ON
THE SUBJECT LINE OF THE EMAIL.
Emails with
subject lines other than those outlined below are automatically
deleted.
1. To Request Your Sponsor's
Signup Module:
As stated in the "Secrets of
the Big Dogs" ebook, in Chapter 8, simply send us an email
with SIX lines in the message:
(1) Your 10-digit
2CheckOut.com order number
(2) Your 8-digit ClickBank receipt number
(3) Your first AND last name
(4) Your state (or country) of residence
(5) You home telephone number
(6) Your MAIN email address
Put NOTHING else in the
body of the message. The Subject Line of the email MUST
read.....
"I'm Ready to Run With the
Big Dogs"
...and be sent to: Stan@BigDogSecrets.com
2. To Submit Your Reseller
URL's:
Follow the procedure outlined in
Step 13, Chapter 8 of the ebook TO-THE-LETTER. There should
be NOTHING else in the body of the message, and the Subject Line
of the email MUST read.....
"Alpha Dog URL's"
...and be sent to: Stan@BigDogSecrets.com
If you have any questions, do NOT
submit them with your reseller URL's - we cannot respond to
them in this format. Instead, submit any questions as
outlined below, in # 5.
3. To Submit ADDITIONAL
Reseller URL's:
The Big Dogs program is 100%
flexible. You can, of course, join as many or as few of the
CHIP programs as you see fit. You may also ADD additional
programs at a later time of your choosing.
HOWEVER...
...remember that additions (OR
corrections!) to your original list of reseller URL's will NOT be
accepted for 30 days after your INITIAL submission.
When you are submitting additional
URL's, insert them into your ORIGINAL list, and then RE-submit the
entire list, just as if you were submitting them ALL for
the first time. You would,
of course, use the identical procedure as outlined in Step
13, Chapter 8 of the
ebook.
Other than your list of URL's there
should be NOTHING else in the body of the message, and the Subject
Line of the email MUST read.....
"Alpha Dog URL's -
Update"
...and be sent to: Stan@BigDogSecrets.com
4. If Any of YOUR
Contact Information Changes:
THIS is important!
If any of the information that you
originally submitted to us about yourself changes, the Big Dogs
Home Office should be informed IMMEDIATELY. The best example
would be your email address - if you change email addresses and
don't inform us, you will obviously not be receiving your current
editions of the Big Dogs Bulletin, or any other important
announcements and updates. Another example would be a
marital status change, when your last name would be different from
that on our records.
In any email to Home Office
concerning changes to your personal information, you MUST put
your full first and last name, as well as your ClickBank nickname
at the very TOP of your message. (Remember that your
ClickBank nickname also functions as your Big Dogs ID.) For
example...
John Smith
ClickBank nickname: hotdog
Then...in the body of your message,
indicate the OLD information that you are changing, and then the
NEW, updated information. For example, if you needed to
inform us of a new contact email address, the message in the body
would read something like the following:
John Smith
ClickBank nickname: hotdog
Please change my MAIN email address from: hotdog@xyz.com
to: rabiddog@abc.com
The subject Line of the email MUST
read.....
"Big Dogs - Change"
...and be sent to: Stan@BigDogSecrets.com
5. If You Have A Question:
In any email to Home Office
concerning questions you may have, you MUST put your full first
and last name, as well as your ClickBank nickname at the very TOP
of your message. (Remember that your ClickBank nickname also
functions as your Big Dogs ID.) Also, please confine each
such email to just ONE question.
If you have more than one
question, please submit multiple emails.
Now, there are basically two types
of questions you may have - (1) questions dealing with one of the
individual CHIP companies, and (2) questions dealing with the Big
Dogs program in general.
(1) Concerning questions about
individual CHIP companies, remember that each of the programs in
the CHIP was designed by it's creators as a completely
independent, stand-alone program. (A lot of people mistakenly
believe that the Big Dogs "owns," or have
"control" over the CHIP programs - this is NOT the
case.) As such, each CHIP program has it's own
individual tutorials on it's use, as well as individual Customer
Support Centers. Therefore...
...if you have a specific question
about one of the CHIP programs, your FIRST line of
communication should be through that CHIP program itself.
If, after a reasonable time, the question is not resolved through
normal channels, by all means we encourage you to THEN approach
the Big Dogs Home Office, as outlined in (2), below.
(2) Questions concerning the Big
Dogs program in general should naturally be sent to the Big Dogs
Home Office. Remember to put your full first and last name
and your ClickBank nickname at the TOP of your message, BEFORE
your question. The subject Line of the email MUST read.....
"Big Dogs - Question"
...and be sent to: Stan@BigDogSecrets.com
And be sure to confine your email
to ONE question at a time.
6. If You Have a Problem:
In any email to Home Office
concerning a problem you may have, you MUST put your full first
and last name, as well as your ClickBank nickname at the very TOP
of your message. (Remember that your ClickBank nickname also
functions as your Big Dogs ID.)
As with "questions,"
there are basically two types of "problems" you may have
- (1) a problem dealing with one of the individual CHIP companies,
and (2) a problem with the Big Dogs program itself. (You
won't have very many of THESE!)
(1) Concerning a problem about
individual CHIP companies, remember once more that each of the
programs in the CHIP was designed by it's creators as a completely
independent, stand-alone program. (A lot of people mistakenly
believe that the Big Dogs "owns," or have
"control" over the CHIP programs - this is NOT the
case.) As such, each CHIP program has it's own
individual Customer Support Center. Therefore...
...if you have a specific problem
about one of the CHIP programs, your FIRST line of
communication should be through that CHIP program itself.
If, after a reasonable time, the
problem is not resolved through normal channels, by all means we
encourage you to THEN approach the Big Dogs Home Office, as
outlined in (2), below.
(2) A problem concerning the Big
Dogs program should naturally be sent to the Big Dogs Home Office.
Remember to put your full first and last name and your ClickBank
nickname at the TOP of your message, BEFORE outlining your
problem. The Subject Line of the email MUST read.....
"Big Dogs - Problem"
...and be sent to: Stan@BigDogSecrets.com
7. If You Have a Comment or
Suggestion:
The Big Dogs program is a program
OF it's Affiliates and FOR it's Affiliates, and to a large extent,
DESIGNED by it's Affiliates. We are proud of the fact that
we are one of the very few programs on the Internet which actually
SOLICITS and ENCOURAGES suggestions and comments from it's
Affiliate force.
Is there something about any of our
directions, explanations, or tutorials that you find vague or
unclear? Do you simply have a recommendation that will make
the program even BETTER or EASIER for that "newest of newbies"
to understand? LET US KNOW! Our goal is to make
Big Dogs accessible to everyone, and to make it the most
"user-friendly," easiest-to-use program on the Internet!
Find a mistake, typo, or other
error in any of our literature? LET US KNOW THAT, TOO!
In any email to Home Office
concerning your comments or suggestions, you MUST put your full
first and last name, as well as your ClickBank nickname at the
very TOP of your message. (Remember that your ClickBank
nickname also functions as your Big Dogs ID.) The Subject
Line of the email MUST read.....
"Big Dogs -
Comment/Suggestion"
...and be sent to: Stan@BigDogSecrets.com
And yes, we DO encourage you
to send us suggestions for programs that you feel would make
worthy additions to the CHIP!
You can send us your suggestions at
ANY time. However, we change the contents of the CHIP only
every six to eight months, and we add a program ONLY after WE,
ourselves, have "field-tested" it for 30 to 60 days.
It is definitely worth your while to offer suggestions, since if
you are the first Affiliate to offer that suggestion, and we DO
decide to include it in the CHIP, the Big Dogs Home Office
would come into that program under YOUR affiliate ID!
(Need we say more???)
Now there ARE certain parameters
for the programs we consider...
(1) Type of program.
As you are aware, the main thrust of the Big Dogs program is traffic.
Therefore we are interested in adding additional programs to the
CHIP that have, as their main emphasis, lead and traffic
generation. We will not consider chain-letter-type
programs, so-called "gifting" programs, or anything that
purports to be a get-rich-quick scheme.
(2) Minimum length of time
in business. Do NOT send us suggestions for programs
that are "brand-new" or in (chuckle) "pre-launch."
We will only consider companies that have been in business for a
minimum of three to six months. Over the years we have seen
many fine new programs, designed by competent, honest people, go
down the tubes. Just because a person is trustworthy and has
a good program doesn't mean he has the business ability or the
cash reserves to make even a fine program last the crucial first
few months.
(3) Your personal
experience. Do NOT send us recommendations for programs
that you "heard" are pretty good, or that
"look" like they'd be terrific. We want
suggestions for programs that you, YOURSELF, have had good
experience with for at least 30 days.
(4) Customer support and
accessibility. This is crucial! We do require that
the companies we consider are responsive to the needs of their
customers, and provide a "real-world" home office
address, email address, and phone number. I cannot consider
a program unless I can personally speak with the owner of
the company by telephone.
(5) Affiliate
compensation. This is almost common sense. We
certainly will not include a program in the CHIP that does not
have an affiliate program and a fair compensation plan.
Although we PREFER a multi-level type of a comp plan
(meaning that the plan pays a commission on two or more levels), we
will certainly NOT rule out a company if it meets our OTHER
qualifications, merely because it has a single-level-payout.
II.
Contacting Home Office by Phone:
Our phone number is (814)
696-0469.
The Big Dogs Home Office is located
in the Eastern Time Zone of the United States, and our normal
office hours are generally Monday through Thursday, 10:00
AM to 3:00 PM local time, excluding holidays. However, we
naturally have voice mail coverage 24/7, and our lines DO get
very busy! If you reach our voice mail system when
calling, be SURE to leave your full name, your telephone number
(including area code), and time zone from where you are calling, in
addition to your message.
III.
Contacting Home Office by "Snail-Mail:"
Our physical address is:
POB 275
506 Allegheny Street
Hollidaysburg PA 16648
USA
Mail should be addressed:
"Attn: Stan Stuchinski"
Like to meet with us in person?
Not a problem! We'll even take you out for lunch - on US!
As you can understand, however, our office is EXTREMELY busy - if
you would like to get together, we'll need to make a confirmed
appointment at least one week in advance.
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